The best work management tool for support tickets
We use JIRA as a ticket management tool. All users have access to it. Any request or roadblock that any user faces will raise a request on …
Overview
What is Jira Work Management?
Jira Core is Atlassian's general purpose business and project management tool available to smaller companies or teams and designed to suit a variety of purposes (e.g. marketing planning, product roadmap, etc.). In Jira Core, Workflows define process and enable teams…
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Popular Features
- Team Collaboration (17)9.191%
- Support for Agile Methodology (17)9.090%
- Task Management (17)9.090%
- Resource Management (17)8.686%
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What is Jira Work Management?
Jira Core is Atlassian's general purpose business and project management tool available to smaller companies or teams and designed to suit a variety of purposes (e.g. marketing planning, product roadmap, etc.). In Jira Core, Workflows define process and enable teams to track tasks. Jira Core Cloud…
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What is Jira Software?
Jira Software is a project management tool from Atlassian, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards.
What is Trello?
Trello from Atlassian is a project management tool based on a Kanban framework. Trello is ideal for task-management in a to-do list format. It supports sharing boards and cards across users or teams. The product offers a free version, and paid versions add greater automation, collaboration, and…
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What is Jira Work Management?
Jira Core is Atlassian's general purpose business and project management tool available to smaller companies or teams and designed to suit a variety of purposes (e.g. marketing planning, product roadmap, etc.). In Jira Core, Workflows define process and enable teams to track tasks. Jira Core Cloud instances also have boards that let users visualize workflows and drag and drop tasks from to-do to done. It is available on the cloud.
Currently in Beta is Jira Work Management, the next evolution of the product. The tool includes calendar, task management, timelines and boards, supporting approval workflows and creative productions, and campaign organization.
Currently in Beta is Jira Work Management, the next evolution of the product. The tool includes calendar, task management, timelines and boards, supporting approval workflows and creative productions, and campaign organization.
Jira Work Management Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Jira Core is Atlassian's general purpose business and project management tool available to smaller companies or teams and designed to suit a variety of purposes (e.g. marketing planning, product roadmap, etc.). In Jira Core, Workflows define process and enable teams to track tasks. Jira Core Cloud instances also have boards that let users visualize workflows and drag and drop tasks from to-do to done. It is available on the cloud.
Reviewers rate Team Collaboration and Timesheet Tracking highest, with a score of 9.1.
The most common users of Jira Work Management are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Jira Core has proven to be a game changer for many companies, providing them with the ability to effectively track activities, projects, and the efficiency of their workforce. Users have found that Jira Core is particularly useful in managing tasks and work in both current and upcoming quarters, offering visibility and transparency to the workflow. With its flexibility, users have configured Jira Core to track requests, manage service desks, and monitor time spent, leading to better time and money management. In addition, Jira Work Management serves as a planner and tracker for large-scale projects, bug tracking, and monitoring work execution. This software enables collaboration among different business teams by providing wider visibility and an efficient workspace for project organization. Users appreciate the integration of Jira with Slack, allowing for easy notifications without having to open the software. Furthermore, Jira and Confluence are utilized to organize meeting notes, documents, and processes, ensuring that everyone is in sync and able to access information easily. The software plays a crucial role in managing workflows between teams and across time zones by serving as a project management and communication tool. Its versatility is demonstrated as it assists users in addressing various business problems such as website design, marketing strategy development, and aligning global business processes. Moreover, Jira proves useful beyond the DevOps team, providing visibility and an overview of projects by enabling users to organize tasks and track requests. It is also employed as a centralized task and project management tool by marketing teams who benefit from its integration capabilities with development teams. Lastly, Jira serves as a ticket management tool for raising requests and addressing roadblocks within IT teams by facilitating communication and resolution.
User-Friendly Interface: Many users have found the product's user interface to be friendly and intuitive, making it easy to navigate and use the product effectively. This positive sentiment was expressed by a significant number of reviewers, highlighting the widespread appreciation for the seamless and efficient workflow promoted by the interface.
Helpful Knowledge Base: The knowledge base provided by the product has been praised by users for its helpfulness in providing information and resources. Several reviewers have mentioned how this feature enhances their understanding and usage of the product, indicating its value in supporting users' needs.
Versatility and Scalability: Users have commended the scalability of the product for different uses and projects. Its versatility and adaptability were highlighted as key strengths, with many reviewers expressing satisfaction with its ability to cater to varying requirements. This feedback reflects a consensus among users about this aspect of the product.
Complex Reporting Functionality: Some users have found the reporting functionality of Jira to be too complex for average users. They expressed a desire for more information on managing different dashboards and suggested that it needs to be simplified.
Difficult Graph Creation: Several users mentioned that creating graphs in Jira is not easy and suggested the need for a simpler way to do so. They feel that the current process can be improved to make it more user-friendly.
Overwhelming Options and Menus: Many reviewers pointed out that Jira has so many options that it is easy to get lost. They suggested the need for simpler menus and a streamlined interface to help navigate through all the features more easily.
Users commonly recommend the following about Jira:
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Explore all available features: Users strongly recommend taking the time to explore all the available features of Jira. They find Jira to be comprehensive and time-saving, helping manage business processes effectively. It is considered user-friendly and easy to use, making it suitable for project management in organizations that work in agile methodology.
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Consider additional open-source tools: While Jira is highly recommended, some users believe there are better alternatives for managing technology projects. They suggest using Jira along with other open-source tools that offer similar features. This can provide a more robust solution for project management.
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Utilize Jira Core for specific needs: Users recommend utilizing the Jira Core platform for organizing project scheduling and task distribution, as well as locating and solving project management problems. They praise its excellent customer service and technical support. Additionally, Jira Core is recommended for agile project and task management, highlighting its economical cost plans and suitability for application development.
Overall, users recommend using Jira for its comprehensive functionality, ease of use, great interface, and seamless integration with other software. However, they also acknowledge that smaller organizations may benefit from simpler alternatives, even though Jira has a lot of power and customization options.
Reviews
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December 02, 2022
The go-to tool for Project Management
Score 9 out of 10
Vetted Review
Verified User
1. Easy tracking of tasks and projects that are ongoing within a team.
2. One can create sprint cycles for a project to be finished, and assign tasks to people accordingly, which can be further used to track the progress.
3. Its integration with Slack is a cool feature, one can receive notifications easily there, without having to open Jira, because Slack is an internal team communication tool used by a lot of organizations these days.
4. I like the drag-and-drop feature for a task - for example, we can shift a task from development to the testing phase, by just dragging and dropping it.
2. One can create sprint cycles for a project to be finished, and assign tasks to people accordingly, which can be further used to track the progress.
3. Its integration with Slack is a cool feature, one can receive notifications easily there, without having to open Jira, because Slack is an internal team communication tool used by a lot of organizations these days.
4. I like the drag-and-drop feature for a task - for example, we can shift a task from development to the testing phase, by just dragging and dropping it.
- Project Management
- Tasks tracking within a team by assiging and prioritising
- Project ideation - along with task tracking, we can update the progress in the comment section of Tasks
- Please provide a Jamboard, for creating a roadmap for Task
- Overall Task analysis dashboard can be created for better time management in Projects
- Tasks progress tracking
- Task priority order understaning
- End to end progress of projects
75%
7.5
75%
7.5
- I have worked with three organisations, and I have seen it being used extensively.
- Project Management never felt better.
The user experience of Jira is better than Trello, Trello doesn't offer a Sprint board. And we have followed the Sprint mode of working in the Project management space, therefore preferring Jira. Trello is a more general-use Project Management tool, whereas we were looking for a better drill down of time and task management within the Project Management space. That's what has made us choose Jira over it.
In our company, we primarily use Jira work management as a Project management software where we are able to see all the project information at a glance. We can easily manage our projects and keep the team organized. Managing tasks and different projects in Jira starts with a workflow which defines our processes and enable our teams to track the tasks. Jira work management also have boards where we are able to visualize our workflows and drag and drop tasks from to-do to done.
- Tracking projects and tasks of different teams.
- Easier task management with statuses, comments and file attachments all at one place.
- Everyone in organization can see a project's details at a glance without having to email or set up a meeting.
- I love the updated Jira work management and I don't see anything that needs improvement.
- Different types of views like List view, calendar view and the Timeline view gives the team a clear picture of the projects and tasks and timelines.
- Ability to create personalized workflows depending on our organization needs.
- Creation of Forms is very easy, can be done by dragging dropping the fields, These are used to collect information from the team to achieve better coordination within the project teams.
96.42857142857142%
9.6
N/A
N/A
- Saves a lot of time to complete the tasks with Automation, by allowing teams to choose predefined rules from the automation library.
- Increasing the Productivity of the teams.
The evolution of Jira Service Desk to Jira work management is accompanied by lot of new features like the List View which allows inline editing, easy column management, the Calendar View bases on extensible modal and state categories, the Timeline View supports tasks and subtasks, the Boards which allow the categorization of status and allow the visibility of subtasks on the cards, Forms can be created very easily, Project templates can be used based on the business area.
March 26, 2022
automation workflow
If you want to build a service desk for your company, Jira is a great tool for this job. You can link Jira to all your internal systems, which will allow you to use Jira as a service desk and also as a product development tool. Jira is a very flexible tool, which will allow you to configure workflows and ways to follow up on requests. With Jira, you can also track your time spent in order to have better time/money management.
- Custom reporting.
- Automation rules.
- Integration.
- Very good documentation.
- Easy to use.
- Good support.
- Mobile app of Jira need to improve.
- It is little difficult when comes to configuration.
- Reporting
- Management of project
- Documentation
98.57142857142858%
9.9
75%
7.5
- Increased the efficiency of our team.
Collaborate with the other business teams on the same project topic, which is usually highly multi-functional in nature. It helps keep everyone on the same page, provides wider visibility, and provides for an efficient workspace to collaborate through status fields and messaging/commenting features. This helps keep us well-organized for our projects through the various stages, and also helps us provide a single pane for our review calls for the operating committee.
- Create projects that can be shared with the wider team across organization.
- Set deadlines and set assignees for the tasks.
- Customized fields to capture information that is not already present by default.
- Tighter control over notifications to prevent flooding of inbox.
- Nesting or shifting of tasks and projects is not super intuitive.
- Integrations with Slack end up flooding the channel and make it difficult to have chat on the channel.
- Project definition for planning and executing.
- Setting of project deadlines.
- Assigning responsibilities to projects or tasks.
72.14285714285714%
7.2
60%
6.0
- Reduction in open issues or bugs affecting user experience.
- Faster velocity of development tasks moving between teams.
- Time tracking of resources for cost management and reporting.
Jira is quite intuitive to use. It has a bit of a learning curve, but that solely depends on how your organization has set it up in the first place. That could be really simple or a bit more complicated depending on how the admin has defined the workflow, accesses, etc. That said, Jira can provide all much-needed functionality for you to start collaborating between teams and departments within your organization on common projects.
March 24, 2022
Jira for Marketing Teams
Score 7 out of 10
Vetted Review
Verified User
We use Jira Work Management (Jira Core) as a task and project management tool for the marketing team. In it, we centralized all the demands (internal and external) of the marketing team. We also chose Jira because it was the solution chosen by the company's development teams, and in our situation, the integration made a lot of sense.
- Task and project management.
- Alignment between teams.
- Demand management.
- Ease of use for non-technical teams.
- Demand management.
- Project management.
- Centralization of demands and tasks.
87.5%
8.8
N/A
N/A
- Project delivery.
- Integration with other teams in the company.
- Centralized demands.